Privacy Policy
Privacy Policy for RealTec Mobile
Effective Date: January 1, 2025
1. Introduction
RealTec Pvt. Ltd. ("we," "our," or "us") operates the RealTec Mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
2. Information We Collect
2.1 Personal Information
Account Information: Name, email address, phone number, and password
Profile Information: Profile pictures, preferences, and dietary restrictions
Order Information: Order history, delivery addresses, and payment preferences
Location Data: GPS coordinates for store location and delivery services
2.2 Automatically Collected Information
Device Information: Device type, operating system, unique device identifiers
Usage Data: App interactions, features used, time spent in the app
Log Data: IP address, browser type, pages visited, access times
Cookies and Similar Technologies: Session data and preferences
2.3 Payment Information
Payment Methods: Credit card details, digital wallet information
Transaction Data: Purchase history, payment confirmations
Note: Payment processing is handled by secure third-party providers
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Provision
Process and fulfill your food orders
Provide customer support and respond to inquiries
Manage your account and preferences
Enable location-based services and store selection
3.2 Communication
Send order confirmations and delivery updates
Provide push notifications about promotions and offers
Respond to customer service requests
Send important app updates and security alerts
3.3 Personalization
Customize menu recommendations based on your preferences
Provide personalized offers and loyalty rewards
Improve user experience and app functionality
3.4 Analytics and Improvement
Analyze app usage patterns and user behavior
Improve app performance and features
Conduct research and development
Monitor and prevent fraud and security threats
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
Restaurant Partners: Order details for food preparation and delivery
Payment Processors: Payment information for transaction processing
Delivery Services: Delivery address and contact information
Analytics Providers: Anonymized usage data for app improvement
4.2 Legal Requirements
Comply with legal obligations and court orders
Protect our rights, property, or safety
Investigate potential violations of our terms of service
Prevent fraud or security threats
4.3 Business Transfers
In case of merger, acquisition, or sale of assets
With your explicit consent for specific purposes
5. Data Security
We implement appropriate security measures to protect your personal information:
5.1 Technical Safeguards
Encryption: Data transmission using SSL/TLS encryption
Secure Storage: Encrypted data storage on secure servers
Access Controls: Limited access to personal information
Regular Audits: Security assessments and vulnerability testing
5.2 Operational Safeguards
Staff Training: Regular privacy and security training
Data Minimization: Collecting only necessary information
Retention Policies: Secure deletion of outdated data
Incident Response: Procedures for handling security breaches